Support

Last updated: August 2, 2026

Need help with Team-in? Start with the FAQs below — most common issues are covered here. If you can't find an answer, email us and we'll get back to you.

General info

• What is Team-in? A social app for finding pickup sports and fitness games near you — create a game, fill the roster, and show up and play.
• Where's it available? iOS and Android.
• How do I sign in? With Google, or with an email address and password.
• Is it free? Yes.

Frequently asked questions

Account & sign-in

I signed up with email but never got a verification email.

Check your spam/junk folder first. If it's still not there, go to the sign-in screen and use "Resend verification email." Some email providers are slow — give it a few minutes before retrying.

Can I switch from email sign-in to Google (or vice versa)?

Each account is tied to one sign-in method tied to a single email address. If you'd like to change how you sign in, contact support — don't create a second account, since that splits your event history across two profiles.

How do I delete my account?

In the app: You tab → Settings → Delete account. This is permanent and immediate. See our account deletion page for details, including how to request it without the app.

How do I change my profile info?

You tab → Settings — you can update your name, city, phone, bio, sport interests, and avatar at any time. Your email is tied to how you sign in and isn't directly editable — contact support if you need it changed.

Creating & joining games

What's the difference between an open game and an "approval required" game?

Open games let anyone join instantly up to the roster size. Approval-required games put you in a request queue — the organiser has to accept you before you're in, and the exact location stays hidden until you're accepted.

The game I want to join is full — can I still get in?

Yes, for open games — join the waitlist and you'll move up automatically as spots free up, first come first served. You can see your position in the queue and leave the waitlist at any time from the event page.

I joined a game, why can't I see the exact address?

This only happens on approval-required games before you're accepted — the host's exact location is hidden (blurred) until they approve your request, to protect their privacy. Once accepted, it's fully visible.

How do I leave a game I joined?

Open the event and tap the "Joined" button — it'll ask you to confirm before removing you and revoking your access to that game's group chat.

Can the organiser remove someone from their game?

Yes — organisers can remove a participant from the roster and their event chat access is revoked immediately.

Chat & notifications

Who can see messages in an event's group chat?

Only current participants of that specific event. If you leave or are removed, you lose access to that chat.

I'm not getting push notifications.

Check that notifications are allowed for Team-in in your phone's system settings, and that you haven't disabled them in-app under Settings → Notifications.

Safety

How do I report or block someone?

From their profile or a message, use the report/block option. Blocking hides their messages from you and prevents them from contacting you; reports are reviewed by us.